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FAQ & Policies
Everything you need to know before ordering. Still have questions? DM me!
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Ordering
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Payment
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Shipping
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Returns & Condition
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International Buyers
Quick Policies Summary 📋
- ✓All sales final — no refunds unless item arrives damaged
- ✓Payment due within 24 hours of order confirmation
- ✓Shipping: $8 US · $25 International (flat rate per order)
- ✓Ships within 1–3 business days of payment
- ✓All orders come with tracking
- ✓Customs/import fees are buyer's responsibility
- ✓Items are new unless otherwise stated
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Have a Question?
Whether you're asking about availability, custom bundles, international shipping, or anything else — slide into my DMs on Instagram. I respond fast!
DM @jellycatfanaticsUsually replies within a few hours ✨